Frequently Asked Questions
Everything you need to know about your Ateljé experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days for domestic orders. International delivery times vary by destination but generally arrive within 7-12 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
How do I find my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific garment measurements for the best fit.
Are your materials sustainably sourced?
At Ateljé, we prioritize conscious craftsmanship. Over 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics to minimize environmental impact.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible 'buy now, pay later' options.
Can I track my shipment?
Yes. Once your order is dispatched, you will receive an email containing a tracking link and unique tracking number to follow your package's journey.